Data deletion instructions

1. Delete your account in the app

Sign in at dalroti.ae, open your Profile, then the Security tab, and use "Delete account": type DELETE, click "Send confirmation code", enter the code we send to your email (or verified phone) and confirm with "Delete my account permanently".

Deletion takes effect immediately: you are signed out on every device and we send a confirmation email.

2. Ask us to delete it

If you can't sign in, or prefer not to use the app, email support@dalroti.ae from the email address on your account with the subject "Delete my account". We may ask you to confirm the request to protect your account.

3. What is deleted

Your broker connections and the broker credentials, API keys and tokens saved for them, trusted devices and sessions, settings, watchlists, alerts, strategies, backtests, journal entries, profile picture and notification preferences.

Your account record is anonymised: your name, email address and phone number are removed and the account can no longer be used.

4. What we keep, and for how long

In line with section 6 (Retention) of our Privacy Policy, we keep some records for a limited period after deletion to meet legal, accounting and dispute-resolution needs: typically up to 5 years for records of transactions (plans, invoices and payment status) and security logs, and shorter for operational logs. These are then deleted.

Data held by your broker, exchange or payment provider is governed by their own policies; ask them directly to delete it.

5. Disconnect a broker without deleting your account

Open Brokers in the app, find the account under "My connected accounts" and click "Disconnect". This removes the connection and deletes the credentials, API keys and tokens we stored for it. You can also revoke DalRoti's access in your broker's own API or app settings.

6. Response time

Deletion in the app is immediate. We reply to an email request within 7 days and complete it within 30 days, and we confirm by email when it's done. Questions: support@dalroti.ae.